Privacy Policy for The Text Agency
Effective Date: 21st of November, 2024
Introduction
The Text Agency (“we,” “us,” “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, share, and protect your information in connection with our SMS messaging services. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information to provide, improve, and support our SMS services. This includes:
- Personal Information: Name, phone number, email address, and any additional information you provide through our communication channels.
- Message Interactions: Message delivery statuses, timestamps, and content interactions (e.g., links clicked).
- Device Information: Device type, IP address, and carrier details.
How We Use Your Information
We use your information for the following purposes:
- Service Delivery:
- To send SMS messages regarding promotions, account notifications, and customer support.
- To confirm service subscriptions and preferences.
- Customer Support:
- To address inquiries, troubleshoot issues, and provide tailored responses.
- Marketing and Promotions:
- To share offers, updates, and personalized recommendations, only when you have opted in to receive such messages.
- Compliance and Security:
- To meet legal obligations and ensure compliance with industry standards, including CTIA and TCR guidelines.
Information Sharing
We do not sell your information. We only share your information in the following scenarios:
- Service Providers: With third-party vendors who facilitate SMS delivery and support services.
- Legal Requirements: When required to comply with applicable laws, regulations, or legal processes.
All partners and service providers are contractually obligated to protect your data and use it solely for the purposes outlined in this Privacy Policy.
Your Rights and Choices
- Opt-Out: You can unsubscribe from receiving SMS messages at any time by replying “STOP.”
- Access and Correction: You have the right to access, update, or correct your information. Contact us at support@thetextagency.com to make such requests.
- Data Portability: Request a copy of the data we hold about you.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
Security
We use administrative, technical, and physical measures to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to use best practices, no method of transmission or storage is 100% secure.
California Privacy Rights (if applicable):
Residents of California have the right to request details about how their information is used and shared. Contact us at support@thetextagency.com for more details.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The effective date at the top will indicate the most recent update.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, contact us:
- Email: support@thetextagency.com