Terms and Conditions for The Text Agency
Effective Date: 21st of November, 2024
Introduction
Welcome to The Text Agency (“we,” “us,” “our”). By using our SMS services, you agree to these Terms and Conditions (“Terms”). These Terms apply to all SMS communications, including marketing, account notifications, and customer support messages. Please read them carefully before subscribing to or using our services.
1. Acceptance of Terms
By opting in to our SMS services, you confirm that:
1.1. You are 18 years of age or older, or have parental/guardian consent.
1.2. You have provided accurate and complete information for SMS communications.
1.3. You agree to these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use our SMS services.
2. Description of Services
2.1. The Text Agency provides SMS messages related to marketing promotions, account notifications, and customer support.
2.2. Message frequency may vary based on your subscription preferences or interactions with our services.
2.3. Message and data rates may apply, depending on your carrier and service plan.
3. Opt-In and Consent
3.1. By subscribing to our SMS services, you agree to receive messages from us.
3.2. To opt in, you must:
- Text a designated keyword to our short code/long code.
- Complete any additional verification if required.
3.3. Consent to receive SMS messages is not a condition of any purchase.
4. Opt-Out and Termination
4.1. You can opt out of SMS communications at any time by replying “STOP” to any of our messages.
4.2. After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.
4.3. If you change your phone number, you are responsible for updating your information to prevent SMS messages from being sent to a different user.
5. Help and Support
5.1. For assistance, you can reply “HELP” to any of our messages or contact us at support@thetextagency.com.
5.2. We aim to resolve all queries promptly.
6. User Obligations
6.1. You agree to use our SMS services in compliance with all applicable laws, including but not limited to the Telephone Consumer Protection Act (TCPA) and state regulations.
6.2. You agree not to:
- Misuse our services or attempt to disrupt their operation.
- Provide false or misleading information.
7. Prohibited Content
7.1. Our SMS messages will not contain content prohibited by CTIA or TCR guidelines, including but not limited to:
- Sexually explicit content.
- Hate speech or discriminatory material.
- Alcohol, firearms, tobacco, or other restricted categories.
8. Disclaimer of Warranties
8.1. Our SMS services are provided “as is” and “as available.”
8.2. We do not guarantee that messages will be delivered without delays or errors due to carrier or network issues.
9. Limitation of Liability
9.1. The Text Agency is not liable for:
- Delays, failures, or interruptions in SMS delivery caused by third-party carriers or networks.
- Unauthorized use of your phone or SMS account.
- Any damages resulting from your use of our services, to the extent permitted by law.
10. Data Collection and Privacy
10.1. We collect and use your information in accordance with our Privacy Policy.
10.2. By subscribing, you agree to the collection and processing of your data as outlined in the Privacy Policy.
11. Changes to Terms
11.1. We reserve the right to update these Terms at any time.
11.2. We will notify you of significant changes by posting an update on our website or through our SMS services.
12. Contact Information
If you have questions or concerns about these Terms, please contact us:
- Email: support@thetextagency.com
By subscribing to The Text Agency’s SMS services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.